Shipping policy

Thanks for shopping at The Olive Branch Boutique! We’re so happy you’ve chosen to support our small business.

Processing Time:

We process online orders within 48 business hours (Monday through Friday, excluding holidays) from the time of purchase. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Options & Delivery Estimates:

We primarily ship via USPS and FedEx, offering a variety of shipping speeds to meet your needs. You’ll see the available options and their estimated delivery timeframes (after our 48-hour processing time) at checkout.

Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping method you select. The exact cost will be displayed at checkout.

Ship to Store (In-Store Pickup):

For our local customers, we offer convenient in-store pickup at our Gilbert location: The Olive Branch Boutique, 143 East Germann Road, Suite 106, Gilbert, AZ 85297, and Chandler location: The Olive Branch Boutique, 1025 West Ocotillo Road, Suite 2, Chandler, AZ 85248. Simply select the “In-Store Pickup” option at checkout. Once your order is processed (within 48 business hours), you’ll receive an email notification letting you know it’s ready for pickup.

Order Tracking:

Once your order has shipped (or is ready for pickup), you will receive a confirmation email containing a tracking number (if applicable). You can use this number to monitor your package’s progress.

Shipping Address:

Please double-check that the shipping address you enter at checkout is correct. We are not responsible for orders shipped to incorrectly provided addresses.

Shipping Issues & Our Commitment:

As a small business venturing into the world of online shipping, we are continuously learning and striving to provide the best possible service. We appreciate your understanding if any unexpected delays occur. If you experience any issues with your shipment (e.g., delays, lost packages, damage), please don’t hesitate to contact us. We are committed to making things right for you.

Returns & Refunds:

For information regarding returns and refunds, please visit our dedicated policy page: https://theolivebranchboutique.com/policies/refund-policy

Contact Us:

If you have any questions about our shipping policy or your order, please feel free to contact us:

The Olive Branch Boutique Phone: Gilbert: (480) 245-6716, Chandler: (480) 582-4020

Email: shop@theolivebranchboutique.com

Gilbert address: The Olive Branch Boutique, 143 East Germann Road, Suite 106, Gilbert, AZ 85297

Chandler address: The Olive Branch Boutique, 1025 West Ocotillo Road, Suite 2, Chandler, AZ 85248